See a doctor now

Virtual doctor visits by video or phone available anytime, anywhere. Only $49 or less per visit. Much less than urgent care!

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Introducing Virtual Care

With Healthgrades MDLIVE you can see a board-certified doctor, live and face-to-face from the comfort of your home or on the go

The care you need, when you need it

Our doctors are available on-demand 24/7/365 by video or phone to help diagnose, recommend treatment and prescribe medication when appropriate

Affordable and quality care

Visits cost about the same as an average co-pay, and might be covered by your health insurance. Seeing a doctor has never been easier, and it’s never been more affordable.

What can you use Virtual Care for?

Common conditions we treat

Acne
Allergies
Constipation
Cough
Diarrhea
Ear Problems
Fever *
Flu
Headache
Insect Bites
Nausea
Pink Eye
Rash
Respiratory Problems
Sore Throats
Urinary problems/UTI *
Vaginitis
Vomiting
…and More

Frequently Asked Questions

Virtual care allows you to access a doctor from your home, office, or on the go- 24/7/365. MDLIVE Board Certified doctors can visit with you either by phone or secure video to help treat any non-emergency medical conditions. Our doctors can diagnose your symptoms, prescribe medication, and send prescriptions to your pharmacy of choice.*

MDLIVE is designed to handle non-emergency medical issues. You should not use MDLIVE if you are experiencing a medical emergency. In case of a medical life threatening emergency, you should dial 911 immediately. While MDLIVE is not intended to replace your primary care doctor, a virtual doctor’s appointment can sometimes substitute a doctor’s office, urgent care, or an emergency room visit.

You can easily sign up or activate your account at no cost by using one of the following methods:

  • Go online at virtualvisit.healthgrades.com and select “Get Started.”
  • Call our toll free number 1-888-503-1974
  • Not including mobile in phase one as we don’t have an update on native app

Once you have registered you can start using MDLIVE immediately. You can browse doctor profiles, view available appointment times, and schedule an appointment with the doctor of your choice. Want to go one step further? Be sure to fill out your medical history profile to better prepare your MDLIVE doctor for your appointment.

Yes, you can use MDLIVE for your dependents. If you are scheduling a consultation for your dependent make sure you create a separate account for your dependent first.

Getting started is totally free. If you’re receiving MDLIVE as part of a group benefit, you may not be required to pay at all. If you are required to pay, you will only be charged after you choose to consult with a doctor and your appointment time and payment information are confirmed. You can cancel your appointment and receive a full refund, provided that you cancel at least 24 hours before your appointment time. MDLIVE accepts most major credit and debit cards.

Yes, MDLIVE does accept insurance if you are receiving MDLIVE as part of a group benefit.

MDLIVE is available 24 hours a day, 7 days a week, and 365 days a year, even on holidays. Use MDLIVE anytime you have a non-emergency medical condition, are unable to see your primary care provider, or when you simply prefer a convenient, cost effective alternative to the emergency room, urgent care center, or clinic. MDLIVE is available anywhere in the United States**. Our network of Board Certified doctors will be provided to you based on the state you are located. We make sure that each doctor is fully licensed to practice medicine in your state.

All MDLIVE doctors are U.S. Board Certified and able to treat a wide range of patients and conditions. Following each consultation, our members are given a survey to evaluate their doctor and appointment. The results are analyzed and reviewed for quality assurance and used as part of our continuous improvement process. Selected doctor consultations are also reviewed by our internal medical board.

Yes, if the MDLIVE doctor believes medication is warranted, he or she can write a prescription for non-narcotic medications (i.e. no controlled substances), which can be sent directly to the pharmacy of your choice.* As soon your consultation is over, your prescription will be sent electronically to one of over 65,000 pharmacies to choose from. If for any reason your pharmacy is unable to receive e-prescriptions, a traditional prescription is generated for our doctors to sign and fax. All prescriptions are fully compliant and include all required information.

Confidentiality is a respected part of MDLIVE’s Code of Ethics. We take your privacy very seriously. Laws are also in place to protect your privacy. The HIPAA Privacy Rule is designed to be a minimum level of protection. Some states have even stricter laws in place to protect your personal health information. MDLIVE can share your information with your PCP in accordance with applicable state and federal laws.