See a doctor now

Virtual doctor visits by video or phone available anytime, from anywhere.

Introducing Virtual Care

With Healthgrades powered by MDLIVE you can see a board-certified doctor, live and face-to-face from the comfort of your home or on the go.

The care you need, when you need it

Our doctors are available on-demand 24/7/365 by video or phone to help diagnose, recommend treatment and prescribe medication when appropriate.

Affordable and quality care

Visits cost about the same as an average co-pay, and might be covered by your health insurance. Seeing a doctor has never been easier, and it’s never been more affordable.

What can you use Virtual Care for?

Common conditions we treat

  • Acne
  • Allergies
  • Constipation
  • Cough
  • Diarrhea
  • Ear Problems
  • Fever 1
  • Flu
  • Headache
  • Insect Bites
  • Nausea
  • Pink Eye
  • Rash
  • Respiratory Problems
  • Sore Throats
  • Urinary problems/UTI 2
  • Vaginitis
  • Vomiting
  • …and More

Frequently Asked Questions

Virtual care allows you to access a doctor from your home, office, or on the go- 24/7/365. MDLIVE Board Certified doctors can visit with you either by phone or secure video to help treat any non-emergency medical conditions. Our doctors can diagnose your symptoms, prescribe medication, and send prescriptions to your pharmacy of choice.3

MDLIVE is designed to handle non-emergency medical issues. You should not use MDLIVE if you are experiencing a medical emergency. In case of a medical life threatening emergency, you should dial 911 immediately. While MDLIVE is not intended to replace your primary care doctor, a virtual doctor’s appointment can sometimes substitute a doctor’s office, urgent care, or an emergency room visit.

You can easily sign up or activate your account at no cost by using one of the following methods:

  • Go online at virtualvisit.healthgrades.com and select “Get Started.”
  • Call our toll free number 1-888-503-1974

Once you have registered you can start using MDLIVE immediately. You can browse doctor profiles, view available appointment times, and schedule an appointment with the doctor of your choice. Want to go one step further? Be sure to fill out your medical history profile to better prepare your MDLIVE doctor for your appointment.

Yes, you can use MDLIVE for your dependents. If you are scheduling a consultation for your dependent make sure you create a separate account for your dependent first.

Getting started is totally free. If you’re receiving MDLIVE as part of a group benefit, you may not be required to pay at all. If you are required to pay, you will only be charged after you choose to consult with a doctor and your appointment time and payment information are confirmed. You can cancel your appointment and receive a full refund, provided that you cancel at least 24 hours before your appointment time. MDLIVE accepts most major credit and debit cards.

Yes, MDLIVE does accept insurance if you are receiving MDLIVE as part of a group benefit.

MDLIVE is available 24 hours a day, 7 days a week, and 365 days a year, even on holidays. Use MDLIVE anytime you have a non-emergency medical condition, are unable to see your primary care provider, or when you simply prefer a convenient, cost effective alternative to the emergency room, urgent care center, or clinic. MDLIVE is available anywhere in the United States4. Our network of Board Certified doctors will be provided to you based on the state you are located. We make sure that each doctor is fully licensed to practice medicine in your state.

All MDLIVE doctors are U.S. Board Certified and able to treat a wide range of patients and conditions. Following each consultation, our members are given a survey to evaluate their doctor and appointment. The results are analyzed and reviewed for quality assurance and used as part of our continuous improvement process. Selected doctor consultations are also reviewed by our internal medical board.

Yes, if the MDLIVE doctor believes medication is warranted, he or she can write a prescription for non-narcotic medications (i.e. no controlled substances), which can be sent directly to the pharmacy of your choice3. As soon your consultation is over, your prescription will be sent electronically to one of over 65,000 pharmacies to choose from. If for any reason your pharmacy is unable to receive e-prescriptions, a traditional prescription is generated for our doctors to sign and fax. All prescriptions are fully compliant and include all required information.

Confidentiality is a respected part of MDLIVE’s Code of Ethics. We take your privacy very seriously. Laws are also in place to protect your privacy. The HIPAA Privacy Rule is designed to be a minimum level of protection. Some states have even stricter laws in place to protect your personal health information. MDLIVE can share your information with your PCP in accordance with applicable state and federal laws.

1Parents/guardian will be required to complete a different medical history disclosure form for children under the age of 36-months prior to making an appointment with an MDLIVE physician. Children under 36 months who present with fever must be referred to their pediatrician (medical home), child-friendly urgent care center or emergency department for clinical evaluation and care.
2MDLIVE physicians may not treat any children with urinary symptoms.
3Please note: Some state laws require that a doctor can only prescribe medication in certain situations and subject to certain limitations.

MDLIVE does not replace the primary care physician. MDLIVE is not an insurance product nor a prescription fulfillment warehouse. MDLIVE operates subject to state regulation and may not be available in certain states. MDLIVE does not guarantee that a prescription will be written. MDLIVE does not prescribe DEA controlled substances, non-therapeutic drugs and certain other drugs which may be harmful because of their potential for abuse. MDLIVE physicians reserve the right to deny care for potential misuse of services. MDLIVE and the MDLIVE logo are registered trademarks of MDLIVE, Inc. and may not be used without written permission. For complete terms of use visit www.mdlive.com/consumer/terms_of_use.html

MDLIVE Prescription Policy
Doctors providing consultations for MDLIVE members offer prescriptions for a wide range of products that deliver direct medicinal value. These include, but are not limited to, drug classes such as antibiotics and antihistamines. Convenience prescriptions for maintenance medicines may also be obtained in cases where a member is in transition to a new insurance plan or doctor.

It is important to note that MDLIVE is not a drug fulfillment warehouse. In the event a doctor does prescribe medication, he/she will usually limit the supply to no more than thirty days. Patients with chronic illnesses should visit their primary care doctors or other specialists for extended care. MDLIVE doctors do not issue prescriptions for substances controlled by the DEA, for non-therapeutic use, and/or those which may be harmful (potential for abuse or addiction). For a current list of DEA controlled substances, visit http://www.deadiversion.usdoj.gov/schedules/
4MDLIVE services are limited to only phone consultations in Texas, and limited to video only in Idaho. Telehealth services are currently not available in Arkansas. Please check back soon.